Help Center

There are two easy ways to place your order with Vogue Flowers:

1. Order Online: Browse the on-line catalog, and complete the delivery information next to the product you've chosen. Include your desired delivery date, along with a special message for the recipient.
2. Order by Telephone: Once you have decided upon an arrangement from our online store, simply make a note of the name of the arrangement and call 804-353-9600.

1:00pm M-F, 12:00pm Saturday and Sunday for delivery to local zip codes.

On orders received at least 24 hours in advance, we'll be happy to honor requests whenever possible for AM delivery, PM delivery or delivery by a specific afternoon time (I.E. by 3:00 p.m.) Please note, however, that in some cases delivery may not be possible within the specific time constraints requested due to circumstances beyond our control.

Yes, our arrangements are all available for home, hospital or business delivery.

Please call us for all special orders and special modifications to arrangements. Our florists will be happy to assist you! 804-353-9600

All of our online transactions use our secure server, which utilizes a secure socket layer to protect your personal information. If you do not wish to transmit your credit card information over the internet, then please call us at 804-353-9600

Every internet order you place with us will be charged a sales and delivery tax of 5.3%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Please call us at the flower shop ASAP: 804-353-9600. Should any customer place an order and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address.

Come visit us at:

1114 N Boulevard
Richmond, VA 23230

1114 E Main St
Richmond, VA 23219

1106 N Parham Rd
Richmond, VA 23229

211 N Washington Hwy
Ashland, VA 23005

Monday - Friday : 8:00 AM - 5:00 PM
Saturday : 8:00 AM - 4:00 PM
Sunday: 10:00 AM - 2:00 PM

Feel free to call us at 804-353-9600. You can also submit your question or comment to our Contact Us page, and a florist will get back to you right away.

Most floral arrangements will last from 4 to 7 days - or longer - depending on the type of flowers included and the level of care they receive. Just a little extra care can make a big difference!

As pretty as they may look, don't keep them in direct sunlight. Try to keep them in a cool area, but away from direct cooling vents or fans, as they will dehydrate faster.

Believe it or not, that flower food really will help deliver nutrients to your stems and keep them lasting longer. Mix the packet with water according to directions, and then place your arrangement in water after the solution is dissolved.

When the water is no longer clear, change the water. This is a step that is easy to forget about due to our busy schedules, but it is a big one!

Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

Please call us with any special requests or instructions, and our florists will be happy to assist you!

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may substitute items of equal or greater value to ensure timely delivery if the flowers you requested are not available and we're not able to contact you using the information you provided.